Support
Connect with our dedicated Seva Helpdesk & Care team.
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Seva Care
Support Live & Active (10:00 AM – 6:00 PM IST)
We're here to assist your sacred journey
Have questions regarding Puja booking, Sankalp, Samagri, or Pujari timing? Our dedicated support team is available 7 days a week.
Frequently Asked Questions
Quick answers to common questions about rituals & services.
Ek Sanatan Puja is a faith-tech platform that connects
devotees with verified temples and experienced priests
across India. Through our platform, you can book authentic
pujas, participate in live rituals, make temple donations,
receive prasad, and stay connected to your faith from
anywhere in the world.
Simply choose your preferred temple and puja, provide the
devotee details (name, gotra, and sankalp if applicable),
complete your booking, and our partnered temple will perform
the ritual on your behalf. Depending on the service, you may
also receive a recording link, photos/videos, and prasad
delivered to your address.
Yes. We partner only with verified temples and authorized
temple trusts or representatives. Every temple undergoes a
verification process before being listed on our platform.
Yes. For personalized pujas, the priest will perform the
ritual in your name (Sankalp) using the details you provide
during booking, in accordance with the traditions followed
by the respective temple.
Absolutely. You can book pujas for family members, friends,
or loved ones by entering their details while booking the
puja under "Book for someone else".
Yes. You can contribute to participating temples through our
secure chadhava system. Chadhavas are optional services
opted by the devotees while scheduling a puja.
Yes. All payments are processed through trusted and secure
payment gateways using industry-standard encryption to
protect your financial information.
Yes. For eligible pujas, blessed prasad can be delivered to
your registered address. Delivery timelines may vary
depending on the temple's location and courier services.
We are working towards expanding international delivery.
Availability depends on the type of prasad, customs
regulations, and the destination country.
Cancellation and rescheduling depend on how close the
booking is to the scheduled ritual and the temple's
policies. Please refer to our Refund & Cancellation Policy
or contact our support team for assistance.
In rare circumstances such as temple closures, festivals, or
unforeseen events, the puja may be rescheduled. We will
notify you promptly and provide suitable alternatives
wherever possible.
Once the ritual is performed, you will receive a
confirmation through Whatsapp or email. Where applicable,
supporting photos, videos, or live-stream recordings will
also be shared.
No. Rituals, traditions, and procedures may vary from temple
to temple and across different regions of India. Our
platform respects and preserves the authentic practices
followed by each temple.
Yes. You can browse our partner temples, explore the
available pujas, and choose the temple that holds personal
or spiritual significance for you.
Our dedicated support team is available to assist you with
bookings, payments, delivery updates, or any other queries.
You can reach us through the Contact Us page, email, or
WhatsApp support.
Yes. We value your privacy and handle your personal
information in accordance with our Privacy Policy. Your
details are used only for processing your booking and
providing our services.
Yes. We welcome partnerships with temples across India. If
you represent a temple or trust, please contact our
partnerships team to learn more on +91 9619030111 or email
to us at info@eksanatanpuja.in
Ek Sanatan Puja is built around three principles:
authenticity, convenience, and devotion. We aim to connect
devotees with genuine temple rituals while making it simple
for families across the world to participate. From
submitting your sankalp to receiving puja updates, prasad,
and eligible certificates, we strive to make your devotional
experience meaningful, transparent, and convenient.
Policies & Legal Hub
Review our transparent privacy protections and devotee terms of service.
